Response-Time Expectation

Response-time expectation is the belief that messages must be answered quickly and that others will judge you if you do not. The closest validated construct is workplace telepressure, the urge to respond fast, measured by Larry Barber and Alecia Santuzzi in 2015 and linked to poorer recovery and sleep. It is also one of the two compensations that Sandra Ohly and Luca Bastin predicted and did not find when they switched notifications off.
What it is
It is a social norm rather than a technical one, which is why it survives a change of settings: the obligation lives in what the other person expects, not in the alert. Much checking is driven less by curiosity than by the fear of seeming slow, so every incoming message becomes a small debt. A consultant who answers a client at dinner is managing a reputation rather than an emergency, and the client who notices the speed learns to expect it. Both sides have now raised the price of silence.
In effect
Ohly and Bastin randomly assigned 247 people either to disable notifications as far as possible across every device for one working day or to leave their settings alone. They predicted that people high in telepressure, and people high in fear of missing out, would compensate with more internal interruptions once the alerts were gone. Neither moderation held. Interruption frequency fell sharply, deliberate self-checking rose at no measured cost, and the involuntary pull to go and look did not rise by anything the study could detect.
What it does not say
It does not say the norm causes the harm attached to it. The telepressure evidence is largely self-report and cross-sectional, so it establishes the norm and its correlates and no more. And the absent compensation is a thinner result than it sounds: one working day, a German convenience sample recruited through personal networks with more than half of it students, and internal interruption measured on a single question. That is the only randomised test of the question we could locate, and nobody has run it with behavioural measurement.
Sources
- Barber, L. K. and Santuzzi, A. M. (2015), 'Please respond ASAP: workplace telepressure and employee recovery', Journal of Occupational Health Psychology 20(2). The validated construct. No doi recorded in our sources.
- Ohly, S., & Bastin, L. (2023). 'Effects of task interruptions caused by notifications from communication applications on strain and performance.' Journal of Occupational Health, 65(1), e12408. doi:10.1002/1348-9585.12408. Full text read, open access. Randomised field experiment, 247 participants, one working day, notifications disabled in the experimental group. Internal interruptions measured on a single item. The telepressure and fear-of-missing-out moderations were tested and neither was supported.
- Gazzaley, A. and Rosen, L. D., The Distracted Mind: Ancient Brains in a High-Tech World, The MIT Press, 2016. The book treats the expectation as an external driver of checking, through Rosen's survey work on anxiety.