Andrea Furlan

Andrea Furlan

Andrea Furlan is a researcher and co-author of a field experiment on ritual-based redesign of a restaurant routine.

Who they are

Furlan co-wrote the field experiment with Claudia Cozzio. The team observed a restaurant's welcome entree routine and then redesigned it as a ritual, using a mixed methods design in a working restaurant.

The study reports more shared understanding of the routine's purpose among employees, less variability in how long it took, greater group cohesion among staff and greater enjoyment among diners. The article on food rituals uses the study as preliminary evidence from the field.

Key papers

Cozzio, C. and Furlan, A. (2023), International Journal of Contemporary Hospitality Management 35(6).

Key ideas

Ritual design can change how a team works together.

Diners' enjoyment rose in the same study.

Sources

  1. Cozzio, C. and Furlan, A. (2023), International Journal of Contemporary Hospitality Management 35(6).