Claudia Cozzio

Claudia Cozzio

Claudia Cozzio is a researcher and first author of a field experiment on ritual-based redesign of a restaurant routine, published in the International Journal of Contemporary Hospitality Management.

Who they are

Cozzio led a mixed methods field experiment, written with Andrea Furlan, centred on a real restaurant's welcome entree routine. The routine was observed and then redesigned as a ritual.

The study reports that the redesign increased employee sharing of the routine's purpose, reduced variability in execution time, increased group cohesion among staff and increased the enjoyment of end consumers. The article on food rituals cites it as the field counterpart to the laboratory work.

Key papers

Cozzio, C. and Furlan, A. (2023), International Journal of Contemporary Hospitality Management 35(6).

Key ideas

A work routine can be redesigned as a ritual.

The benefit reached both staff and diners in this study.

Sources

  1. Cozzio, C. and Furlan, A. (2023), International Journal of Contemporary Hospitality Management 35(6).