Operational Transparency: Showing When Work Gets Done
Bray, R. L. (2023). 'Operational Transparency: Showing When Work Gets Done.' Manufacturing & Service Operations Management, 25(3), 812-826. doi:10.1287/msom.2020.0899. The strongest when-it-backfires evidence in the literature and the only item in this file running on a very large commercial dataset: 4.68 million parcel deliveries from the Cainiao Network, the logistics arm of Alibaba, each with between 4 and 10 customer-visible track-package activities and a customer-supplied delivery service score, analysed with five specifications including three sets of two-stage least-squares instrumental-variable regressions using calendar-based instruments, with weak-instrument tests rejected at F-sta
Bray, R. L. (2023). 'Operational Transparency: Showing When Work Gets Done.' Manufacturing & Service Operations Management, 25(3), 812-826. doi:10.1287/msom.2020.0899. The strongest when-it-backfires evidence in the literature and the only item in this file running on a very large commercial dataset: 4.68 million parcel deliveries from the Cainiao Network, the logistics arm of Alibaba, each with between 4 and 10 customer-visible track-package activities and a customer-supplied delivery service score, analysed with five specifications including three sets of two-stage least-squares instrumental-variable regressions using calendar-based instruments, with weak-instrument tests rejected at F-sta
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Bray, R. L. (2023). Operational Transparency: Showing When Work Gets Done. Manufacturing & Service Operations Management, 25(3), 812-826. doi:10.1287/msom.2020.0899.