Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government
[working paper full text read; published version NOT READ, 2026-10-19] Buell, R. W., Porter, E., & Norton, M. I. (2021). 'Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government.' Manufacturing & Service Operations Management, 23(4). doi:10.1287/msom.2020.0877. Working-paper Study 1: a five-minute computer simulation of the work done by the government of an archetypal American town, 'Anytown', against a placebo video, on Mechanical Turk with United States IP addresses only, 551 observations in the reported models, measuring trust in government on Pew items plus spending attitudes and a real donation option. Working-paper Study 2, and this is
[working paper full text read; published version NOT READ, 2026-10-19] Buell, R. W., Porter, E., & Norton, M. I. (2021). 'Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government.' Manufacturing & Service Operations Management, 23(4). doi:10.1287/msom.2020.0877. Working-paper Study 1: a five-minute computer simulation of the work done by the government of an archetypal American town, 'Anytown', against a placebo video, on Mechanical Turk with United States IP addresses only, 551 observations in the reported models, measuring trust in government on Pew items plus spending attitudes and a real donation option. Working-paper Study 2, and this is
Written from the working paper full text read; published version NOT READ, 2026-10-19.
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Buell, R. W., Porter, E., & Norton, M. I. (2021). Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government. Manufacturing & Service Operations Management, 23(4). doi:10.1287/msom.2020.0877.