Ticketmaster: consumer protection case
This is a regulator's document rather than research. Following an investigation into the sale of tickets for the Oasis reunion, the Competition and Markets Authority secured undertakings from the ticketing company. Two findings are cited here. The authority reported no evidence that dynamic pricing, in the sense of prices moving automatically with demand, had been used, which matters because the press coverage assumed it had. And it raised concerns about tickets labelled platinum, sold at higher prices without making clear that they carried no additional benefit over standard seats. This vault cites it for what was actually established about the sale, in preference to the reporting around it.
This is a regulator's document rather than research. Following an investigation into the sale of tickets for the Oasis reunion, the Competition and Markets Authority secured undertakings from the ticketing company. Two findings are cited here. The authority reported no evidence that dynamic pricing, in the sense of prices moving automatically with demand, had been used, which matters because the press coverage assumed it had. And it raised concerns about tickets labelled platinum, sold at higher prices without making clear that they carried no additional benefit over standard seats. This vault cites it for what was actually established about the sale, in preference to the reporting around it.
Written from the citation as recorded when this source was checked.
What our sources record
Reproduced as it was written when this source was checked, figures and all.
Competition and Markets Authority (2025). Ticketmaster undertakings following the Oasis on-sale investigation. The CMA reported no evidence that dynamic pricing was used, and raised concerns about seats labelled "platinum" sold at nearly 2.5 times the price of equivalent standard tickets without adequate explanation that they carried no additional benefit. Undertakings are voluntary, include 24 hours' notice of tiered pricing and two years of reporting, and carry no admission of liability.
Where we use it
- Prime Time Never Died, It Started Charging Admission, Why We Gather
Reliability of this reference
The link below was matched against the publisher's record on title, first author and year, and all three agree.
The source
https://www.gov.uk/cma-cases/ticketmaster-consumer-protection-case