The effect of return policy leniency on consumer purchase and return decisions: a meta-analytic review
Not accessible; read the University of Texas at Dallas news summary, which reports 21 papers, leniency increasing purchases, a smaller but significant increase in returns, and leniency in time reducing return rates, with the endowment effect offered as a possible explanation.
Not accessible; read the University of Texas at Dallas news summary, which reports 21 papers, leniency increasing purchases, a smaller but significant increase in returns, and leniency in time reducing return rates, with the endowment effect offered as a possible explanation.
Written from the abstract read 2026-10-12.
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Reproduced as it was written when this source was checked, figures and all.
doi:10.1016/j.jretai.2015.11.002. Abstract read: not accessible; read the University of Texas at Dallas news summary, which reports 21 papers, leniency increasing purchases, a smaller but significant increase in returns, and leniency in time reducing return rates, with the endowment effect offered as a possible explanation.