Intimate exchanges: Using computers to elicit self-disclosure from consumers
Moon, Journal of Consumer Research 26(4), 2000, 323-339. Experiment 1 identified reciprocity and sequence as two factors influencing willingness to disclose intimate information to a computer; Experiment 2 showed such exchanges can affect behaviour in later interactions.
Moon, Journal of Consumer Research 26(4), 2000, 323-339. Experiment 1 identified reciprocity and sequence as two factors influencing willingness to disclose intimate information to a computer; Experiment 2 showed such exchanges can affect behaviour in later interactions.
Written from the abstract.
What our sources record
Recorded when this source was checked, figures included, with page references and quotation marks removed.
Moon, Y. (2000). Intimate exchanges: Using computers to elicit self-disclosure from consumers. Journal of Consumer Research, 26(4), 323-339. doi:10.1086/209566 https://doi.org/10.1086/209566