Constant Connectivity: Rethinking Interruptions at Work
Wajcman and Rose consider how knowledge workers interact with information and communication technologies, which earlier work on interruptions had not adequately conceptualised. Fine-grained data reveal the crucial role of mediated communication in fragmenting the working day. These interactions are frequent and short and have commonly been viewed as isolated interruptions. The authors argue instead that knowledge workers live in an environment where communication technologies are ubiquitous, presenting simultaneous and multiple demands.
Wajcman and Rose consider how knowledge workers interact with information and communication technologies, which earlier work on interruptions had not adequately conceptualised. Fine-grained data reveal the crucial role of mediated communication in fragmenting the working day. These interactions are frequent and short and have commonly been viewed as isolated interruptions. The authors argue instead that knowledge workers live in an environment where communication technologies are ubiquitous, presenting simultaneous and multiple demands.
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Wajcman, J., & Rose, E. (2011). Constant Connectivity: Rethinking Interruptions at Work. Organization Studies, 32(7), 941-961. doi:10.1177/0170840611410829.